The Lens Of Agility: How to improve the outcome of almost any decision

What’s Agility?

magnifying glass on white

Ask folks what words come to mind when you say ‘agility’ and you’re likely to hear words like ‘adaptable’, ‘flexible’, ‘fast’, and ‘responsive’; all valuable qualities for anyone seeking to thrive in highly complex, competitive, and evolving conditions.

But what gives rise to these qualities?  What underlying quality of agile organizations makes it possible to be fast, flexible, adaptable, and responsive?

It turns out that the answer is so simple and basic that almost everyone misses it completely; put simply, agile organizations…

  • make decisions quickly,
  • make decisions at the right time,
  • make decisions that achieve the desired results and,
  • act on their decisions.

The most crucial quality of an agile organization is how well it’s members make decisions that produce the results needed.

The problem with this ‘truth’ is that, by itself, it doesn’t provide much guidance.  It’s hard not respond with, “Make good decisions?! Well… duh!  Of course we all try to make good decisions!”

That’s why I came up with a ‘tool’ to view the underlying dynamics of how decisions are made in a way that reveals opportunities to change them.  I call it the ‘Lens of Agility‘.

What If Decision ‘agility’ Were A User Story?

The ‘lens’ began with a simple question: What if the ability to make decisions effective were stated as a User Story?  What would it look like?  What would the acceptance criteria be?   It’s something I’ve been noodling over for awhile.  Here’s what I’ve come up with so far:

As someone responsible for achieving a set of goals, I need to decide the actions required to achieve those goals based on current reality with sufficient frequency and lead-time so that the desired results are achieved within the time frame required.

Here’s a few acceptance criteria: verify that….

  • A set of goals exists that are clearly understood
  • someone is responsible for achieving the goals
  • decisions are made at the best time to achieve those goals
  • those decisions are based on current reality (rather than what is imagined to be true)
  • action is taken based on those decisions
  • those actions produce the desired results

Read that user story over a few times and let it sink in. Then we’ll explore what we can do with it.

How Can We Use The ‘agility’ User Story To Help Us?

The whole point of a user story is to express a need without specifying a solution; relying on the natural creativity of the team to come up with a solution when it’s time.  This story happens to be a ‘meta’ story that can be applied to any decision to improve it.   Let’s see how we can put it to use.

Think about some important decisions that need to be made in your organization or by one of your teams; particularly decisions that you think aren’t being made so well right now (or not at all!).

Ask yourself:

  • Do we really understand what the goals are?  Do we know what success means?
  • Do we know who’s responsible for achieving those goals?  Do they?
  • Are they the right person to make that decision?
  • Are they taking responsibility for getting the decisions made?
  • Are we able to make the decision when they need to be made?
  • Are we making the decision frequently enough (if conditions change rapidly)?
  • Is it taking longer than we’d like to get the decisions made?
  • Are we basing our decisions on what’s really true – or what we believe to be true?
  • Are we following through on our decisions promptly with action?
  • Are we achieving the goals we set out to achieve? Are we bothering to check?

Here’s an Example:

I was working with a team not long ago that was clearly experiencing far more delays than they expected (most outside of their control). A simple glance at the project stats made it obvious that they didn’t have a prayer of finishing all of the scope they’d committed to for the release. There was a clear decision that needed to be made only, nobody was making it.

“What changes to our plan do we need to make and communicate so that we achieve our goals for the release?”

This is one of those basic questions that are often asked far too late in a release or not at all – long after valuable options to meet the goals have been forever lost. I could tell by their body language that the question made them uncomfortable.  Applying the user story above it became obvious that

  • Goals?: there was no clear alignment within the team on what a ‘successful release’ even meant. Without a goal, there really wasn’t any decisions to be made and no reason to make it.
  • Responsibility?:  Nobody on the team wanted to be responsible for answering the question. Nobody ‘owned’ the decision (or rather, wanted to own it).
  • Decisions Made at the best time?:  Evidence that they weren’t going to make the goals for the release had begun to emerge weeks before. The team wound up making no decision at all during the meeting. Their available options to hit their target was fading daily.
  • Reality based?:  the team didn’t ‘like’ the statistics.  Some believed they could somehow increase their velocity when nothing empirically indicated that was possible. Most actually believed they would still somehow make their goal.
  • Achieved their goal?:  Nope – they didn’t.

The fact is, the team had the skill, creativity, and capacity to have achieved much more than they did however, they failed to make this one often overlooked decision well.

The Lens Of Agility

I call the ‘User Story’ above and the questions that go with it the ‘Lens’ of agility‘; a mental model that makes it easy to see where the greatest opportunities exist to improve the outcome of almost any decision.  When practices fail, it’s almost aways because key  decisions aren’t being made well or at all.  In later blogs I’ll share how you can explicitly identify these decisions and help teams to develop their own strategies to improve them.

The Lens of Agility can be applied to any level of the organization, any role, any activity, and virtually any decision.  Asking a few simple questions like the ones above and following them up with powerful questions can lead to opportunities to improve that a team might otherwise miss.


This is just the tip of the iceberg.  I’m constantly coming up with better questions and patterns that using the lens reveals.  It’s becoming vastly easier to help teams find and create the biggest opportunities for breakthroughs.

This is a work in progress.  I’d love to hear from you.  What would you change about the lens to make it more useful?  What acceptance criteria would you use? What other questions might help a team improve the outcome of their decisions?

J. Packlick

1 thought on “The Lens Of Agility: How to improve the outcome of almost any decision

  1. “Reality based?: the team didn’t ‘like’ the statistics. Some believed they could somehow increase their velocity when nothing empirically indicated that was possible. Most actually believed they would still somehow make their goal.”

    Very funny! I find people that are overly optimistic to be very humorous some times. Especially when they blatantly ignore the facts. This often back fires on me though, because what I am laughing at they are actually dreadfully afraid of, trying to hide it under a guise of positivity. I would love to hear more expansion on this irrational behavior. Though it can be very damaging to laugh about in person, as a read could be very funny.


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